Theme under exploration - Intelligent Access
Every day, residents, visitors, and logistics parties move between different municipalities. A resident works in one city, visits another for leisure, and receives goods from home and abroad. For this user, urban access is often organized in a fragmented way: different rules, different procedures, and different service desks for requesting access or exemptions apply per municipality. For foreign visitors and (international) logistics parties, this complexity is even greater. The user is faced with the following practical questions:
- When do I need an exemption and when do I not?
- Where do I need to go to request access to this city?
- How much does it cost and under what conditions will I be granted access?
- Do these rules also apply in another city?
At the same time, municipalities have increasing ambitions in the areas of livability, accessibility, road safety, and sustainability. Intelligent access is an important instrument for this. Many municipalities are now active with forms of selective or intelligent access, but are developing this largely independently. This results in differences in:
- The implementation of similar policy choices that serve the same purpose.
- Application procedures for and communication style towards users.
- Technical solutions for storing access, exemptions, and waivers.
- The way in which enforcement is organized in practice.
This fragmentation leads to higher implementation costs for municipalities, lower user-friendliness for the end user, and limited possibilities for national scaling. The core question is therefore: "How can we make access to Dutch cities as clear, predictable, and simple as possible for the user, without losing local policy freedom?"
In the coming months, Connekt wants to explore together which components of intelligent access are most logical, desirable, and effective to harmonize, and where local policy space and differentiation remain necessary and valuable.
Involved members
Haskoning, Goudappel, Swarco, MapTM, Municipality of Helmond, V-Tron, Coding the Curbs, CROW, Technolution, KNAC.